Free Monogramming + Gift Wrap

Returns

return policy

We take great pride in the quality of our products. Please notify us of any damage upon receipt — we will arrange for a prompt replacement. We cannot accept returns on monogrammed, personalized or final sale items (identified by a price ending in .99), or on items damaged through normal wear and tear. If, within 30 days, you are dissatisfied for any reason, you may return any non-monogrammed or non-personalized purchase for a refund. All purchases are subject to our Terms and Conditions.

If there's something you can't find here, feel free to get in touch with us directly.

Phone: 888.965.6275

Fax: 702.363.2541

Email: customerservice@markandgraham.com

International Returns: Online returns are available only for items that were shipped
to the U.S. If you would like to return items that were shipped to other countries,
please see International Returns and Exceptions.

return an item

Please indicate the reason for return and whether you'd like a replacement or a merchandise credit. At the end of the process you'll be able to print a pre-paid UPS shipping label. Depending on the reason for your return, you may be responsible for return shipping ($6.50 for small packages, $13.25 for larger bulk items). If your return for Merchandise Credit Card(s) is greater than $10,000, we will issue $10,000 in Merchandise Credit Card(s) to you that day, and then mail to you additional Merchandise Credit Card(s) for the amount in excess of $10,000.

Please note that online returns are available only for items that are 70 pounds or lighter and were shipped to the U.S. (includes U.S. Territories and APO/FPO addresses). Online returns can only be used when you bring your items to a UPS drop-off location or schedule a UPS pick up.

Did you purchase the item or was it gift?

I ordered the item
I received this item as a gift

Re-print a shipping label

Please enter your return tracking number below if you've processed a return online within the last 7 days and need to print the shipping label.